Our Parking Lot/Grounds:

Clean   

Had Difficulty Parking 

Other 

Our Waiting and Exam Rooms:

Comfortable 

Neat and Clean 

Odor-free

Other 

When You Telephoned:

You were answered promptly

You waited too long on hold

You felt you were a valued client

Other 

Your Phone Conversation Was:

Courteous

Hurried 

Impolite

Informative

Other 

Our Receptionist(s):

Greeted You Promptly 

Were warm and cheerful 

Gave their undivided attention

Seemed indifferent 

Were informative 

Other 

Our Technician(s):

Introduced him/herself and greeted you warmly 

Was gentle with your pet 

Seemed proficient 

Was knowledgeable/informative

Explained your estimate thoroughly 

Was a poor communicator 

Other 

The Veterinarian:

Introduced him/herself and greeted you warmly

Listened closely to your pet's present symptoms

Seemed in a hurry 

Explained the diagnosis and treatment options well 

Supported you in your decisions regarding your pet's treatment options

Answered your questions thoroughly 

Other 

Was your waiting time reasonable?

Yes

No   --  Please explain 

Was your checkout time reasonable?

Yes

No   --  Please explain 

Were you satisfied with your bill?

Yes

No   --  Please explain 

Would you recommend us to others?

Yes

No   --  Please explain 

What suggestions do you have to help us improve our service to you?

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Thank you so much for taking the time to let us know your thoughts and feelings!